Refund and Returns Policy

Returns & Refunds Policy for Boot-ique.com

At Boot-ique.com, we understand that returns and exchanges are a natural part of online shopping. However, we are proud to maintain exceptionally low return rates well below industry standards.  We are committed to making the return and exchange process as easy and smooth as possible.

Return Policy

You can return items purchased from Boot-ique.com under the following conditions:

Return Window

Products must be returned within 30 days of the original order date.

Product Condition

Items must be unused, undamaged, and include all original labels and packaging.

How to Initiate a Return or Exchange

If you need to return or exchange an item, please contact us using the information below. We will provide you with a return shipping label to send back the item.

Email: [email protected]

When contacting us, please include the following information:

Your order number

Whether you are requesting a return or an exchange

Processing Returns and Exchanges

Once we receive the returned item at our warehouse or one of our partner facilities, and verify that it meets the return conditions, we will process your request as follows:

Exchanges

A replacement item will be dispatched after the returned item is received and inspected.

Refunds

Refunds will be processed to your original payment method. Please allow 3-7 business days for the refund to appear in your account, depending on your payment provider.

Shipping Fees for Returns & Exchanges

Returns and exchanges are subject to a shipping fee, which is equivalent to our standard shipping rates. These rates can be found on our shipping information page.

If you have any further questions regarding our returns and refunds process, feel free to reach out to our customer service team. We are happy to assist you!

This Returns & Refunds Policy was last updated on 20/10/2024.